Utility Services 

General Information

Cedar Hill provides water and sewer services to residents. Trash and recycling services outsourced and provided by Waste Management. Electricity services and gas services are not available through the City. 

Customers with questions about water or sewer utility services provided by the City should call 469-272-2931. (Press seven (7), then press zero (0) to speak to a Customer Service Representative).

Sign up for Water Consumption Alerts to catch leaks early!

Customers with questions about trash, recycling, or bulk/brush services should contact Waste Management Customer Call Center at 972-315-5400 or visit Trash/Recycling/Landfill page.

For New Service or to Transfer Existing Services

Visit our Residential Water Service page 

Visit our Commercial Water Service page

Payments

Customers are encouraged to conserve fuel and help keep Cedar Hill clean by making utility bill payments using a method not requiring a vehicle trip Note: If your service has been disconnected or if you have received notification that your service is to be disconnected, you MUST call 469-272-2931 after your payment has been made to restore service or ensure uninterrupted service. Payments take up to 24 hours to post to the account and may be made:

On the App

My Cedar Hill App

Over the Phone

Utility payment may be made through our automated phone system by dialing 469-272-2931. Please have your account number and credit card on hand. You may pay with a credit/debit card or check. For more information visit Telephone Payments.

Personal Banking

You may pay your utility bill using your personal bank account by providing your bank with appropriate billing information. Simply enter your customer and account numbers with all the zeros and our mailing address at: 

City of Cedar Hill - Utility Services
285 Uptown Blvd, Building #100
Cedar Hill, TX  75104

Please be aware that when using this method, the date you specify for the payment will be the date the bank mails your payment. Therefore, please allow for mailing time when specifying your payment date so that your payment won’t be late. Payments received after the due date will be assessed late fees.

By Mail

Payments by money order or check may be mailed to the: 

City of Cedar Hill - Utility Services
285 Uptown Blvd, Building #100
Cedar Hill, TX  75104 

Automated Check Payment (ACH)

Residents can sign up for ACH bill payment service. This payment is an electronic transfer of funds from your checking account to the City, and actual transfers take place on the payment due date. This transfer is immediate and your utility account is credited the same day that funds are debited from your bank account. There is no charge for this service. Please allow two to three billing cycles after signing up for the automated payment process to take effect. City Ordinance 2010-425 states a customer will be assessed the maximum amount for returned checks allowed under Section 3. 506 of the Texas Business and Commerce Code 

Emergency Service Calls

Residents and business owners are expected to know how to turn water on and off at their premises using their personal cut-off (see link below to City and Private responsibilities). However, City staff is available on an on-call basis, if resources permit, to assists with emergency cutoffs between the hours of 5pm and 9pm (non-holiday) Monday through Friday and from 9am to noon on Saturday. Staff is limited and multiple emergencies can occur simultaneously so response timelines will depend on availability of staff and task load. For emergency disconnects during these extended hours, call 972-780-6643. 

Customers are reminded that the meter, associated meter equipment and the meter box are City Property. Penalties may be a applied to accounts when this equipment is manipulated without authorization by customers. Learn more about City and Private responsibilities (PDF).