Utility Services 

Holiday Trash & Recycling Schedule



Waste Management will not collect trash or recycling on Thanksgiving Day. Trash and recycling that would normally be collected on Thursday, Nov. 22 will be collected on Friday, Nov 23, and trash that is normally collected on Friday, Nov. 23 will be collected on Saturday, Nov. 24. Brush and bulk item collection are not impacted by the holiday schedule.
 
Waste Management will not collect residential trash or recycling on Christmas Day (Dec 25, Tuesday) or New Year's Day (Jan 1, Tuesday). Trash and recycling normally collected on those holidays Tuesdays will be collected on the Saturday that precedes the holiday. So the back-up collection date for the Christmas Tuesday will be Saturday, Dec 22, and the back-up day for the New Year's Tuesday will be Saturday, Dec 29. note the back-up collection days are the Saturday before the holiday. Commercial customer should contact Waste Management's customer service staff (800-772-8653) for scheduling of commercial collections. 
 

General Information



Cedar Hill provides water, sewer and contracted trash services to residents. Electricity services and gas services are not available through the City. Customers with questions about any utility services provided by the City should call 469.272.2931. 

Cedar Hill offers state of the art automated meter reading technology that provides customers near real time water consumption awareness and monitoring capability through a Customer Portal. Customers can set consumption or dollar thresholds and get email or text alerts when those thresholds are exceeded. Customers can monitor consumption over months, weeks, days or hours and compare their consumption to similar customers. Customers may and are encouraged to pay their monthly utility bills through the  Customer Portal at any time of the day, or set up automated monthly payments which pay on the customers due date. Learn more about the Customer Portal here.
 
Customers are reminded that the meter, associated meter equipment and the meter box are City Property. Penalties may be a applied to accounts when this equipment is manipulated without authorization by customers. Learn more about City and Private responsibilities here.
    

Payments:

Customers are encouraged to conserve fuel and help keep Cedar Hill clean by making utility bill payments using a method not requiring a vehicle trip Note: If your service has been disconnected or if you have received notification that your service is to be disconnected, you MUST call 469.272.2931 after your payment has been made to restore service or ensure uninterrupted service. Payments take up to 24 hours to post to the account and may be made: 

On the Web https://cedarhill.u2you.gwfathom.com/. Customers can register on their customer portal to manage account information, pay bills and initiate service requests. Payments on the web may be made with a credit/debit card or check. The Usage History tab on the portal allows customers to monitor and manage their water use in real time. The customer portal offers customers the most flexibility for all aspects of account management and its use is highly encouraged. Call the Utility Services Department at 469.272.2931 during business hours for assistance with using the customer portal. 
 
Over the phoneUtility payment may be made through our automated phone system by dialing 469.272.2931. Please have your account number and credit card on hand. You may pay with a credit/debit card or check.

Personal bankingYou may pay your utility bill using your personal bank account by providing your bank with appropriate billing information. Simply enter your customer and account numbers with all the zeros and our mailing address at PO Box 205232, Dallas, TX 75320-5232. (Please be aware that when using this method, the date you specify for the payment will be the date the bank mails your payment. Therefore, please allow for mailing time when specifying your payment date so that your payment won’t be late. Payments received after the due date will be assessed late fees.) 

By Mail – Payments by money order or check may be mailed to the City of Cedar Hill, PO Box 205232, Dallas, TX 75320-5232. 

Automated Check Payment (ACH) Residents can sign up for ACH bill payment service. This payment is an electronic transfer of funds from your checking account to the City, and actual transfers take place on the payment due date. This transfer is immediate and your utility account is credited the same day that funds are debited from your bank account. There is no charge for this service. Please allow two to three billing cycles after signing up for the automated payment process to take effect. 

Using one of the three drop boxesYou may place a check or money order for your payment in the drop box in front of the Government Center, the one inside Government Center and at the Alan Sims Recreation Center at any time. Do not place cash in any of the drop boxes. Contents of the boxes are picked up once per business day by 2pm and payments made after the daily pickup will be received and posted the following business day.

Residential & Commercial Water Sewer Rates and Charges:
Water and Sewer Rates: 

Wa
ter rates are $8.75/month for administrative utility services (base rate) including the first 1,000 gallons of water consumed, plus $5.81 (consumption rate) for each 1,000 gallons consumed above the first thousand. Residents are billed monthly and charges are for the water used for the past 30 days.

Sewer rates are $9.03/month for administrative utility services (base rate) including the first 1,000 gallons of consumption, plus $7.81 (consumption rate) for each 1,000 gallons consumed above the first thousand.  Commercial establishments are billed monthly and charges are for the consumption over the past 30 days.

Sewer Charge Calculations: 
Residential Accounts: For new residential accounts, the initial monthly sewer charge is set at $53.24/month, however after four months of continuous account history, and if the account is in good standing, a customer may request a consumption analysis based on their actual usage to determine if the monthly sewer charges may be reduced. If you have a new residential account and believe you qualify for this analysis, please call 469.272.2931 and speak to a Customer Service Representative to make the request. 

For established accounts, monthly residential sewer charges are recalculated annually in March based on winter month consumption using a model called Winter Sewer Averaging. The recalculated monthly fee is applied to each account each April and is effective for one year until the following March when it is again recalculated. Monthly residential charges may not exceed $75.00. 
Learn how residential sewer charges are calculated

Commercial Accounts: Commercial sewer charges are based on monthly consumption at the rates listed above and are not capped. 
       

Trash & Recycling Rates and Charges:


The City contracts with Waste Management (WM) for trash and recycling services and WM has an exclusive right to provide these services in Cedar Hill. 
  
Residential rates are $15.69/month for account holders under 65 years old. For those 65 and older, the rate is $12.17/month. This rate includes weekly trash, recycling and bulk collection, and monthly brush collection. To apply for the senior discount, print and complete the Senior Trash/Recycle Application. Bring or mail the completed form along with a copy of the account holder/applicant’s driver's license to 285 Uptown Blvd, Cedar Hill TX 75104, Attn: Utility Services Department. Once the application and identification are received and approved by the City, the discount will be applied to the account effective on the date of approval.
 

Trash and recycling are collected weekly, on the same day. Review the collection day map. Trash and recycling should be set out by 7 a.m. on collection day. You may set carts out after 6 p.m. or one hour before sunset, whichever is earlier, on the evening before collection. 
  
1. Every single-family home has a green 96-gallon wheeled cart with a green lid for household trash.

2. Every single-family home has been issued a 96-gallon wheeled cart with a yellowlid for recycling. Carts will not be collected if they contain anything but acceptable recyclable materials.

3. Please place cart 5 feet from obstructions (such as vehicles or mailboxes) within 1 from curb or fence if in an alley. Place carts 2-3 feet apart with the handles facing the home or fence.

4. Residents may elect to lease an additional 96-gallon trash cart for $3.10 per month per cart. To request a trash cart, submit a request or call the Customer Service Department at (469) 272-2931. 

5. Green waste, brush and bulk items are collected on a monthly pickup schedule. See below for additional information regarding these special collections. 


For New Service or to Transfer Existing Services in Cedar Hill: 

  

 To order a new or to transfer existing residential water, sewer and trash utility services in Cedar Hill please take the following actions. 
  
 
1.  Complete a residential service application. The application can be accessed on this page by clicking:
https://tx-cedarhill3.civicplus.com/forms.aspx?FID=191.
The deposit charge for a new residential account is $90. Once the customer clicks submit at the bottom of the applications, the application is automatically forwarded to Cedar Hill Utility Services for processing. 
 
  
2. Supply the appropriate supporting documents: 
 a. If you own the property where the service is being started, we will need a copy of proof of ownership (deed of trust, settlement statement or sales contract) along with a valid identification. For identification, Cedar Hill accepts a valid US driver's license or a valid US passport. Email copies of these documents to
Ubilling@cedarhilltx.com
 

 b. If you are renting the property where the service is being started, we will need a copy of the signed lease agreement and valid identification. for identification, Cedar Hill accepts a valid US driver's license or a valid US passport. Email copies of theses documents to Ubilling@cedarhilltx.com

To order new or to transfer existing commercial water and sewer utility services in existing facilities in Cedar Hill, please complete an application. The application can be accessed on this page by clicking: https://tx-cedarhill3.civicplus.com/forms.aspx?FID=192
 
Note: Starting utility service for new construction projects is handled through the permitting process. Contact the City's Permits Section at 972.291.7250 x1090 for information on the permit process and do not continue on this page. 
  
    
1. Complete a commercial service application. The application can be accessed on this page by clicking: 
https://tx-cedarhill3.civicplus.com/Forms.aspx?FCID=14
Deposits for commercial meters are based on meter size and are $200.00 for a 2" meter and $500.00 for a 3" or larger meter. Once the customer clicks submit at the bottom of the application, the application is automatically forwarded to Cedar Hill Utility Services for processing. 
 
2. Supply the appropriate supporting documents:
  a. If you own the property where the service is being started, we will need a copy of proof of ownership (deed of trust, settlement statement or sales contract) along with valid identification. For identification, Cedar Hill accepts a valid US driver's license or a valid US passport. Email copies of these documents to
Ubiling@cedarhilltx.com
     
   b. If you are renting the property where the service is being started, we will need a copy of the signed lease along with valid identification. For identification, Cedar Hill accepts a valid US driver's license or a valid passport. Email copies of these documents to Ubilling@cedarhilltx.com

Commercial establishments wishing to start new trash and recycling collection services should contact Waste Management customer service center directly at 972.315.5400. 
Note: that the City of Cedar Hill has granted Waste Management exclusive rights to provide these services in Cedar Hill, and is the only authorized provider
 
Cedar Hill will start service at the requested address one business day after all the required documents (1 and 2 above) have been received and the deposit payment has processed. When Cedar Hill has received and approved the required documents the customer will be notified by phone or email of the service start date and their new account number.